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Testimonials

About Us | Testimonials

Trevor Mitchell

Dear Andrew,
Possibly the worse task anybody can go through is selling the family home. In this case, the place Mum called home for sixty seven years. It was a hard decision for her to make, as there was a lot of happy times at 5 Fairview Street, Guildford. We decided to put the sale in the hands of TracyRoberts Real Estate, Greystanes, as we had heard favourable reports from other satisfied clients. Well, Andrew you did not let us down. You came to see us and you explained the three ways in which we could list the property, Private Treaty, Auction and By Tender. After consideration, we decided to go with By Tender. From that moment, you took all the worry and stress away with your professionalism. You kept us informed of all Media releases and the potential clients. You were always reachable at any time. We thought living one and a half hours away would be a problem. It was not. We were so surprised when it sold so quickly. We know other friends who put their home in other agent's hands which took months to sell. We were very happy with the price that you got for us. At no time did you ask us to consider dropping the price. You did not pressure us in any way. We would strongly recommend Tracy Roberts Real Estate and yourself to anyone else who is thinking of selling their home. Once again, on behalf of my 98 year old Mum and myself, thank you so much for your time, effort and success that we received from you.

Kind Regards

Trevor Mitchell

Doriana Ciaccia

Tracey Roberts

I write to thank Tracey Roberts Real Estate particular your sales manager John De Leon.

My elderly mother recently sold her house through your agent. I would like to commend the way John has conducted himself both professionally and with the upmost respect and empathy for my mother.

It was an extremely hard decision for my mother to make to sell her family home ,we thank John for making the whole experience very pleasurable and of cause for finding a buyer so rapidly.

We will gladly highly recommend your company.

Again many thanks.

Regards

Doriana Ciaccia

Pablo and Sarah Florentin

7th April 2011,

Re: Letter of Recommendation for Real Estate Agent Mr. Les Whitehead

Dear Sir/Madam,

I would like to take this opportunity to express my appreciation for all of the hard work and commitment that Mr. Les Whitehead put into marketing and selling our home in Greystanes. I believe it was because of Les' diligent efforts and professionalism that we were able to receive such an attractive offer in such a short space of time after our home was listed for sale.

Les consistently guided us through the entire process and on many occasions it was evident that he was providing us with services beyond the call of duty. We felt involved at all times throughout the sale and we attribute our stress-free experience to the pleasant, sincere and honest character of Les in all of our dealings. It is because of these fine qualities that Les exemplifies the service that Tracey Roberts Real-estate are so respected for and why we are confident that we may work together again in the future.
To reiterate, we are so pleased with Les and his expertise and we would recommend his services to everyone.
Kindest Regards,

Pablo & Sarah Florentin
Ph) 0434 616 727

Simon and Rhonda Sassine

Hi Andrew

I Hope you're well, I know this is long overdue but can you please pass the following email on to your management team.

I just wanted to say thank you for all your effort and hard work not only in helping simon & I to purchase our new home at 1 Tuabilli st but also for the sale of our property at 52 Grevillea Crs, from the outset you were honest and professional and a pleasure to do business with, you were professional , courteous and understanding at all times and kept us up to date at each turn of events. You always went the extra mile even when it wasn't expected, It isn't very often that people can say they liked and trusted their real estate agent but we were extremely lucky in this case and our son knew this straight away and he still asks about you when he sees the tracy Roberts for sale signs...
You are a credit to your profession and to the team at Tracy Roberts , I hope they realise how lucky they are to have you on their team. So thanks again for your hard work and your friendship it will be remembered for a long time to come.

Simon & Rhonda Sassine...

Penny Netos

It's been such a pleasure having Gayle Nast as our property manager. Despite being a lovely and approachable person, Gayle has also shown us her ability to interact with clients in a manner in which is professional and hospitable. She takes in consideration issues involving both the landlord and tenants, whilst furthermore doing all she can to make us happy. I will in future, be recommending Gayle to other property investors.

Darren Mifsud

Dear Andrew,
I wanted to sincerely thankyou and your team for helping my family not only find a beautiful new
home for us, but also putting in such hard work to sell our home within 3 days.
Out of all the agents we met, you were the only one who kept constant communication with us,
letting us know about new homes and opportunities in the market.
Other agents would send me emails of - this weeks specials”. Although that information was read,
your personal contact ensured that we would eventually purchase a house from you and inturn, sell
our house with Tracy Roberts.
Your communication throughout the process was outstanding. Your availability and willingness to
help in all processes was a great relief with a process my wife and I had very little experience in.
The process of purchasing the home was enjoyable and much to my surprise the process of selling the
home, was much less stressful than people told me it would be.
It was a very smooth transition and we have you and the team at Tracy Roberts to thank for that.
Your efforts on open day to have clients through our home to ensure we could obtain buyers was
something I do not believe most agents would do.
The energy and effort on that hot day was worth every cent we paid to Tracy Roberts.
For this we thankyou.
It is with great pleasure I recommend Andrew Sparks to my friends and family for there next
purchase.
Kind Regards,
Darren Mifsud

Michael and Julie Juchau

TO WHO IT MAY CONCERN

I used the professional real estate services of Andrew Sparks from Tracey Roberts to sell our house in Greystanes in December, 2010.

Throughout the entire process I found Andrew to be an outstanding professional in his field. His knowledge and sales experience of the Greystanes market was exceptional. I found him to be extremely knowledgable, approachable and helpful in discussions about price and marketing options.

In conclusion, his outstanding negotiation skills were able to achieve a sales outcome that met our expectations.

We would highly recommend him and his company to any prospective property seller.

Yours sincerely

Michael and Julie Juchau
19 January, 2011

Zaga Nagy

Dear John and the team

This is just to say thank you very much for selling my home. I was not fully aware how lucky I was to choose you to sell my home. Your friendly professionalism, courtesy punctuality is second to none. Your company must be very proud to have such a team of experienced and professional sales staff. I have nothing but gratitude and admiration for your punctual weekly updates and friendly information on the daunting process of sale. While strangers were passing through my house, your staff always made it easier with a friendly smile and the chat.

Your services will be highly recommended to all my friends, neighbors and family. Keep the good work as you are the best.

Roman Popov

" Mate, it has been nothing but pleasure dealing with such a professional and dedicated individual as you" My wife and I are very pleased with whole process and the end result which you have managed to turn around from a stressful to a very relaxed and enjoyable one. To be honest with you, we have had at least 3 real estates come out and offer us their services but after your visit and a chat my wife and I knew that you are the right person for the job regardless of the fees and charges.

John I think you are a great asset to the Tracy Roberts team and with your negotiating skills ,knowledge ,contacts and dedication its no wonder you guys are on top of the sales list in the area.

Greatly appreciate your honesty and assistance when it was required.

Please stay in touch as we consider you a good friend to our family.

Allan Carroll

I would like to thank you for the great work in selling my property. From your initial introduction and that of 'The Team' introduction, your friendly service, personal touch and great communication was maintained (even when I was away interstate), that simplified everything.
I am very happy with the price achieved, the sale came to a time line when the right future property came on the market for me and I urgently wanted to purchase it. You straight away found a buyer for my old property and my new deal was set.
My retirement is now set and a comfortable life near the sea awaits me, amidst calm waters, clean white sand and lots of sunshine.
For this, I greatly appreciate and I cannot thank you enough for your help.

Denise & Angus Fotheringham

Having been in the legal business for 40 years and personally knowing many real estate agents, when the time came to sell my home I used the same advice given by me to my clients over the years and that was if you live in Greystanes choose an agent locally in Greystanes. That is why I chose TracyRoberts.

They were professional but informal enough to enable you to relate easily to them, an important issue when your house is your domain.

Within a few days of our house being on the market I was impressed by the number of people being shown through and the interest being generated. In fact the house sold in 4 days.

To have confidence in the agent you have chosen is so important as this can be such a daunting and trying time in the life of a vendor.

I would have no hesitation in recommending TracyRoberts to my friends and clients as being expedient, efficient and friendly.

Julie & Mark O'Grady

Our recent selling experience through Tracy Roberts Real Estate was just so easy. John De Leon outlined a marketing programme which lead to a sale on the 1st day. Leading up to the sale we were well informed and we would have no hesitation in recommending Tracy Robert's Real Estate's services. John also went out of his way to show us many properties for our next home.

Manal Jaber

Reason for this letter is to advice you how professional, and helpful, and all round genuine guy Andrew Sparks is.

As you can imagine, selling a property and everything else that comes along with that, can be a very daunting experience. Also frustrating, and stressful at time, but Andrew helped me every step of the way, and always kept me updated with every aspect of the process from day one till now.
Andrew was very welcoming and friendly, helpful, knowledgeable, efficient, and communicated extremely well with me and kept it simple and clear and was so enthusiastic about the whole thing, and made it enjoyable and uncomplicated.

I felt a personal connection with Andrew I'm confident I will always get the help I need and the answers I need, which is not a common theme when it comes to people in this type of industry.

I wanted to send you this letter so you know what kind of person Andrew is, and to make sure in the near future this is the quality of staff you should always be aiming for, as they are rare.

Penelope Netos

I would just like to inform you that i had the pleasure of meeting your new property manager, Gayle Nast. I am very impressed with the amount of dedication Gayle has established during the time in which i have encountered with her. She has been outstandingly helpful and has met our needs to a well extent.

Thank you,
Penelope Netos, a very happy client.

Jennifer Slatinsek

I am writing with Pleasure in regards to the impeckable service that I received in Leah Cook. I first met Leah in late June and Leah showed me through several properties. In comparison to some agents I found Leah not to be too "pushy" and was very approachable.

Leah was always very flexible with meeting for appointments and extremely reliable.
Leah is an excellent listener, I had several needs in looking for the right home and Leah always made her best effort to endure showing a home for my husband was worthwhile. Leah has an excellent sense of humour and her personable skills are next to none. Leah is very patient and there was never a time when she made me feel anything was a problem. Leah often kept in contact much to my delight in regards to properties that were coming up on the market and also kept me in loop of any properties that I was interested in - with other purchases etc,

I was adamant that I wanted to only purchase with Tracy Roberts with Leah, as she made me feel so comfortable and felt in any case she deserved a sale ,and then a property came up sold privately that my husband and myself could not pass down. It is now that I am taking the opportunity to Thankyou for the service that we received in Leah, I will be recommending Tracy Roberts to my family, friends and colleagues and in the future .

Please pass on how appreciative I was to Leah's outstanding service and hardwork that Leah put in with my husband and myself. Thankyou Robert once again for having such an excellent employee you have in Leah and I wish her and yourself all the best.

Carol Caruana

I am very pleased I chose Tracy Roberts Real Estate when it cam to selling my fathers house. Les Whitehead was very helpful and informative in what procedures I had to go through as I was totally clueless as to what I had to do.
Les explained each procedure to me making sure I understood before proceeding to the next.
The unbelievably quick sale of the property and in the region I was asking only goes to show I made the right choice. Many thanks to Les for all his help in this matter.

Matezic family

Over the years the Matezic Family hasn't had any major issues and would like to thank you for the service. Keep up the good work.

Nia Matiseni

Girls - You both have been great help to me, in assisting me during my time at Hibiscus street. I couldn't have lived there longer without your support. Thank ever so much and God bless you both and keep smiling and keep doing what you're doing, because you guys are great at your job. I would recommend you both to anyone.

Matt Mansour

Selling our property through Les and team at TracyRoberts has been a seamless exercise.
From the initial listing, we had a very open and frank discussion on price, with the process of getting the property on the market was painless. The house was on the market for a total of 12 hours with several offers above asking price. Les and team always kept us informed and did not waste any of our time. The intrusion into our daily lives was no- existent. This was particularly important as I was interstate throughout the whole process. They handled themselves with the utmost integrity.
I would recommend the TracyRoberts team for anyone wishing to sell their property in the area.

Patricia Carusi

Throughout the sale process we found Leah to be extremely professional, patient and always a pleasure to deal with. Even when the sale of the home became complicated on our side, Leah was there to talk and guide us through.
We have no hesitation in recommending Leas as a wonderful agent to work with. Her commitment to her job and clients as well as her delightful personality made the process that much easier.

Gerry & Kay Flood

As we had been on the market previously with another agent with a negative result, we were very apprehensive doing the same again.
From the outset we knew we were in good hands with Andrew. With his professional outlook on the sale process and the state of the market, it made us feel totally comfortable in making all the right decisions when it came to selling.
He and his team were at all times mindful of our situation and were respectful of our needs as well. Andrew also went the extra mile in helping us find and negotiate on our next property, although he was not getting anything out of it.

John & Susan Cole

Your professionalism and the way that you kept Susan and I informed every step of the way led to a relatively hassle free ordeal and was very much appreciated. We have already recommended you to others thinking of selling their property and have no hesitation of continuing to do so.

Barry & Irene Wells

From the first day we met, you were positive and reassuring. You made the procedure seem simple and by taking the worry away from us, it was just that The price you told us we could expect was more than we had anticipated and even then you managed a bit more only one week after our house went on the market.

Vanessa Patrizi & Anthony Vizas

He enthusiastically took up the challenge of finding us our first home, even after we had a bad experience with the previous agent. The property we purchased had everything we needed and more and Troy has the patience to deal with a very picky buyer, which made the experience even better.

George Fahd

We are especially grateful for the polite and courteous manner you displayed to us at our first meeting and which you maintained throughout the entire transaction. Your dedicated professionalism certainly manifested itself in the result. Many thanks also to your team.

Michelle Byers

I have found you to be very friendly and extremely kind. You are punctual and always have time for my needs re: the house I rent. You are very professional in your job and nothing is a problem to you.

Natalie Reynolds

What can I say!!!!! Life has been smooth sailing when it comes to my rental property, due to Jennifer who always follows up and returns your calls.

Phillip Britton

I have been a landlord for over 3 years. The first two I has with another real estate firm. The monthly statements were complicated and riddled with errors. Since TracyRoberts took over, I have not had one single problem. In fact, they are pro-active in making recommendations for inspections etc

Rose Marie Azzopardi

The entire team led by Rob are professional, approachable and friendly. The welcoming atmosphere within the office is one akin to family. My rental property is managed with the utmost expertise by Jennifer. The rental department are prompt in finding tenants and thorough in selecting the appropriate tenant, with advice that ensures your home is safe.

Tony Harb

Thank you for being true to your word and following up with emails and continuing to look. You are truly a jewel.

Ilker Keskin

My wife and I would like to take this opportunity to thank you and the staff of Carrolls Real Estate for taking care of our investment properties.

Denise & Joe Gullotta

We wish to express our appreciation for the manner in which you are managing our properties. Inspections are carried out regularly; vacancies advertised early to minimize the gap between tenants; feedback is always received both verbally & in writing.